Callum from ColourNodes here.
US01 has reached 99% uptime as stated on our website. Our web server has reached just below 99.99% uptime and relevant clients were indeed compensated for the downtime at the time, even though this downtime was due to routine maintenance.
Furthermore, stating 99.99% on our web hosting page is not an error or typo, this is a completely separate service with different infrastructure.
We set an expectation of uptime, we say that when this is not reached then affected clients receive credit, this is what we do and have done. I don't see what the issue is here?
Your points regarding the minor misphrasing on our ToS have been noted and will be amended to further reflect our most recent policies and practices. Even so, this is a minor misphrasing and doesn't in any way affect our client's experience or rights.
As far as I am aware, you are not a client of ours and we have had no issues raised to us via any of our support methods so I'm not sure how you would even know if we have been meeting our promise of compensating downtime or not. This is not a case of an unhappy client, this is an unprovoked attack towards us.